Pamela Denchfield
Technical Writer at FUJIFILM SonoSite, Inc. (Writing Assistance contractor)
Greater Seattle Area | Computer Software

o Fifteen years of experience writing customer-facing product documentation.
o Experienced in writing for multiple audiences: IT administrators, developers, and end-users, as well as sonographers and other users of ultrasound machines. Online help recognized as “excellent” in a product review (NetworkWorld, 2000).
o Breadth of industry knowledge: software for healthcare, medical research, customer relationship management (CRM), and network management, as well as ultrasound machines.
o Proven expertise in managing documentation projects from start to finish.
o Advanced skills in Adobe Acrobat, Adobe FrameMaker, Madcap Flare, and Office.
o Knowledgeable about updating UI text strings in localized software code bases using TFS and other tools.

Technical Writer @ Fujifilm Sonosite (2014 - Present)
Writing Assistance, Inc

Develop CSS stylesheet for WebHelp and PDF outputs from Flare source files. Contribute to user experience design related to portable ultrasound devices. Help with technical writing needs.

Technical Writer @ Microsoft Research (2013 - 2014)
Steyer Associates

* Reviewed UX workflow and text labels for sourcing tools; developed mockups and proposed text edits.
* Wrote Help content for sourcing and compliance tools.
* Delivered Help content and internal documentation via internal SharePoint sites.
* Reviewed Microsoft Research releases for geopolitical compliance.

Technical Writer @ Caradigm, a Microsoft / GE joint venture (2012 - 2013)
Idea Entity

* Wrote customer-facing documentation for Amalga V3 healthcare enterprise product line.
* Developed content model for documenting user interface modules used by administrators.
* Collaborated with other UA team members on single-source XML content files to ensure intelligent reuse.
* Worked with UX design team to provide consistent UI text and error messaging.
* Reviewed UI text strings and provided .resx file edits for check-in.
* Reviewed and provided detailed feedback on testable stories, specifications, and other developer, test, and PM materials.

Technical Writer @ Microsoft Health Solutions Group (2008 - 2012)
Idea Entity

* Wrote customer-facing documentation for medical research product (Pharos) and Amalga healthcare enterprise product at Health Solutions Group (HSG).
* Managed all stages of Pharos documentation from planning to publication.
* Assisted team with MadCap Flare tool questions.

Editor (2009 - 2010)
Professional manuscript editing services (self)

Performed structural edit and line edit for nonfiction manuscript; reviewed author changes and worked with author to resolve publisher queries; kept book on schedule. Facing the Khmer Rouge by Ronnie Yimsut (2010, Rutgers University Press). See

Sr. Technical Writer (2006 - 2008)
Onyx Software (Consona CRM)

* Researched and led implementation of documentation plans and other best practices.
* Managed all stages of documentation projects from planning to publication.
* Wrote content for CRM end users, administrators, and developers.
* Edited content written by non-native English speakers.
* Applied topic-typing principles to completely redesign the outline of a 150-topic Help project for maximum usability.
* Developed publication procedures for MadCap Flare and other tools.
* Led efforts to standardize terminology and syntax across product documents, revamping the departmental style guide in the process.

Sr. Technical Writer (2001 - 2006)
Siemens Medical Ultrasound

* Created and maintained online help files in five languages across several software versions, despite shifting software requirements.
* Outlined and wrote a 90-page user guide for imaging software.
* Researched, outlined, wrote, and edited backwards-compatible user documentation for several ultrasound products (often simultaneously ).
* Created content modules for re-use across products, reducing translation costs.
* Interviewed clinical specialists to establish accepted terminology and expected workflow for new concepts, such as 3D imaging.
* Edited user interface text for accepted terminology and consistency; revised syntax where needed to facilitate translation.
* Coordinated documentation reviews for several simultaneous projects and resolved queries from translators.
* Learned to use new ultrasound products from hands-on experience; designed “workflow tests” to confirm my assumptions about the software’s design.
* Achieved consensus on departmental style guide.

Technical Writer (1998 - 2001)
Vixel Corporation

* Sole writer of user documentation for company products (switches, hubs, and software).
* Planned user documentation sets for new products and product releases.
* Single-sourced online help, PDFs, and printed guides for each product line.
* Wrote detailed print specifications for print vendors and fedexed with hard copies of documents; sent electronic files to print vendor’s .ftp site.
* Reviewed textual elements of user interfaces (for both the software suite and the command line interfaces for the hubs and switches) and championed consistent terminology to simplify customer’s experiences.

Technical Writer (1997 - 1998)

Wrote procedures and documented call center processes; facilitated meetings.

Technical Editor Intern (1996 - 1997)
University of Washington Department of Bioengineering

Under direction of James B. Bassingthwaighte, edited articles submitted to the Annals of Bioengineering.

Technical Editor (1997 - 1997)
Space Labs Medical