Career objective
Lead writer role on a dynamic team shaping excellent customer experiences. Plan deliverables with stakeholders, architect content for easy journeys with products, and collaborate across disciplines. Flexible to travel.
Software, standards, and styles
- Acrobat, Aha, Dreamweaver, Filezilla, Flare, FrameMaker, Google Docs, Google Drive, Illustrator, Jive, Office (onprem and online), Pendo, PhotoShop, RoboHelp, SharePoint (onprem and online), Snagit, Source control (SVN, TFS, VSTS, learning Git), SQL Server, Virtual Machines, Visio, WordPress
- CSS, HTML, XML; FTP; SaaS; Agile, SDLC; some exposure to REST, JavaScript, Swagger
- Chicago Manual of Style, Microsoft Manual of Style
Artistic commitments
- Sit on the board for Redmond Association of Spokenword: raspread.com. Since 2007.
- Publicize and emcee readings for Duvall Poetry: duvallpoetry.weebly.com. Since 2011.
- Facilitate writing groups for the local library duvallwritinggroup.weebly.com (monthly) and for www.raspread.com and others on occasion. Since 2012.
- Publish poems on occasion; details available on request.
- Invent, prepare, and host plant-based dinners for large groups.
Work experience
July 2014 to present | Nintex | Bellevue, WA | Sr. Technical Writer
- Reduced support calls on installation by 40% through revamping installation guide.
- Facilitated biweekly team style meetings. Standardized terminology, implemented doc plans, and helped curate reusable snippets across deliverables.
- Tracked and prioritized writing assignments. Provided peer reviews.
- Wrote and published customer-facing documentation for Nintex workflow automation products for IT Pro and admin audiences. Managed HTML5 build process for writer team.
- Worked with UX to provide consistent UI text and error messaging based on dev/test walkthroughs.
- Worked with programmer writers on instructions related to REST, JavaScript, and Swagger.
2013 to 2014 | Microsoft Research (contract) | Redmond, WA | Technical Writer
- Completed user acceptance testing (UAT) for internal on-boarding tools. Drafted use cases and UI mockups, triaged UX bugs, and reviewed UI text and email templates for consistency and clarity.
- Wrote and published help documentation for internal tools.
- Maintained content on SharePoint sites, auditing content on a regular basis.
2008 to 2013 | Caradigm/Microsoft (contract) | Bellevue, WA | Technical Writer
- Wrote and published customer-facing documentation for Amalga healthcare products and beta-testing documentation for the Pharos/Life Sciences research project.
- Collaborated with writers, editors, UX, dev/test, PM, and other stakeholders to single-source XML files within an Agile environment.
- Reviewed and provided detailed feedback on stories, specifications, and other dev/PM materials.
2009 to 2011 | Ronnie Yimsut, Author | US and Cambodia | Editor
- Performed structural edit, acted as liaison between author and publisher, and kept book on schedule. Yimsut, Ronnie (2011). Facing the Khmer Rouge. New Jersey: Rutgers University Press.
2006 to 2008 | Onyx Software/Consona CRM | Bellevue, WA | Sr. Technical Writer
- Researched and implemented MadCap Flare (CMS) team-wide for sourcing content.
- Wrote and published customer-facing documentation for Onyx products (IT pro, admin).
1997 to 2006, 2014 | UW, Boeing, Vixel, Siemens, Sonosite | Greater Seattle area | Writer and editor roles
- Details available on request.
Education
University of Washington | Seattle, WA | Bachelor of Science, Technical Communication, Specialty in Biochemistry
References
Available on request.
